Our Customer Support Team
Most of you contact us about a payout that is still pending after 48 hours. Our live chat is open around the clock for exactly that. The chat starts with a chatbot, so type that you want to speak to an agent and one of our team takes over. For anything you want in writing, e-mail us.
How to reach us
| Channel | Hours | Best for |
|---|---|---|
| Live chat on the site | 24/7 | balance, bonus codes and payout status |
| Phone | 24/7 | urgent problems with your account access |
| 24/7, we reply by e-mail | documents, disputes and anything you want on record |
Scroll horizontally to see the full table
How to get a quick answer
- Have your account number and the transaction reference ready.
- Answer the chatbot's questions, then ask for an agent.
- Ask one question per message.
- Attach a screenshot of the cashier or the bonus field when an amount or a code is involved.
- Ask us for an e-mail confirmation whenever we rule on a payout or a bonus.
When to e-mail us
Send disputes, documents and any ruling you may need later by e-mail, so that the thread stays on record. A short message with your account number, the date and amount of the transaction and your question in one sentence gets a faster answer than a long story.
What we can do for you
We confirm bonus terms, check where your payout is in the pending state, review your documents and set up cooling-off and self-exclusion periods when you ask. We cannot release a payout before its pending period has passed, we cannot restore a bonus you forfeited by withdrawing early. We reactivate an account after a self-exclusion only when you ask us.
Our languages and rules
We publish the site and our terms in English, German, Spanish, French and Swedish, and we answer you in the language you write in. Our terms and conditions, bonus terms, shop terms, sportsbook terms and responsible gaming section are all on the site. If an answer from us ever contradicts them, ask us to confirm it in writing.
Frequently asked questions
Answer the chatbot's questions and then type that you want to speak to an agent. Our chat is open 24/7.
Yes, around the clock, alongside live chat and e-mail. You will find the number in your account.
Your account number, the date and amount of the request and the method you used. A cashier screenshot helps.
In our bonus terms and shop terms on the site, with the figures of each code on our promotions page.