Responsible Gambling at ShelbyWin
Playing with us costs money by design. The easiest way to keep that cost where you want it is to decide the amount before you open your first game. We give you limit tools in your account, two kinds of break on request. We only reactivate an excluded account when you ask us to.
Our tools and breaks
| Tool | What it does | How to set it |
|---|---|---|
| Deposit and bet limits | cap what you deposit or stake in a period | in your account tools |
| Activity tracking | shows you your deposits and play over time | in your account tools |
| Cooling-off | blocks your account for at least 24 hours | ask our support team |
| Self-exclusion | closes your account for one or six months, with no deposits, bets or promotions | ask our support team |
| Reactivation | after a self-exclusion, only when you ask us | ask our support team |
Scroll horizontally to see the full table
Using a limit well
A deposit limit stops money before it reaches your balance and is the most direct control you have. A bet limit caps what you stake per round and catches the same problem from the other side. Set both on the day you open your account, because a limit you choose calmly holds better than one you choose mid-session.
Signs worth noticing
- You deposit again on the same day to win back a loss.
- Your sessions run longer than you planned and other commitments get moved.
- You raise your stake after losses rather than after wins.
- You deposit money meant for bills or savings.
- You hide your play from family or friends, or understate your losses.
- You gamble to change your mood rather than for entertainment.
Habits that keep play affordable
- Withdraw your winnings once the wagering is clear, because a balance left in the account tends to get staked again.
- Time your session with the clock on your device, because our lobby does not show elapsed time.
- Do not play after alcohol or under stress.
- After a large loss, ask us for a cooling-off period, because the urge to win it back fades with time.
Breaks and reactivation
Ask our support team for a cooling-off period of at least 24 hours and we block deposits and bets while it runs. Ask for a self-exclusion and we close your account for one or six months, with no deposits, bets or promotional messages. When the period ends, we reactivate your account only if you ask us, never automatically. We confirm every break in writing so that you have the dates.
Help outside ShelbyWin
Our responsible gaming section links to GamCare, BeGambleAware, Gambling Therapy, the Responsible Gambling Council and Gamblers Anonymous. They offer confidential advice free of charge to you and to your family.
Frequently asked questions
At least 24 hours, and we block deposits and bets during the break.
No. It runs for one or six months, and we reactivate your account afterwards only when you ask.
Yes. You can set deposit and bet limits and track your activity in your account tools.