ShelbyWin Login and Your Account
Opening your ShelbyWin account takes a few minutes. The e-mail address you give us matters most, because we send your account number and every confirmation to it. Enter your name exactly as it appears on your ID. That your first payout is not held up while we sort out a mismatch.
How to open your account
- Fill in the registration form with a valid e-mail address and the details we ask for, as they appear on your ID.
- Choose a username and a confidential password.
- Note the account number we assign you and use it whenever you contact us.
- Make your first deposit from a method in your own name, with a bonus code if you want our welcome package.
How to log in
Enter your username or e-mail address and your password, and one login opens our casino, our live tables and our sportsbook. We built the site for your browser on desktop and mobile, so there is nothing to install.
- Click the login button in the header.
- Enter your username and password.
- Your lobby opens with your balance in the account menu.
- On a shared device, use the logout button when you are done.
Verifying your account
| Document | What we check | When |
|---|---|---|
| Proof of identity | government ID with your full name, date of birth, expiry date and photo | before your first payout |
| Proof of payment | the debited amount, the account holder and the date | before your first payout |
| Proof of address | your full name and address, issued within the last 90 days | before your first payout |
| Large payouts | notarised copies of two documents | on request |
Scroll horizontally to see the full table
We check your documents within 72 hours, and for a substantial payout we may call the phone number on your account. Send them in your first week with us and your payouts will never wait on paperwork.
One account per household
We allow one account per person, residential address, IP address, device and payment method. A duplicate account loses all bonuses, deposits and winnings, and we may reclaim forfeited funds. If you open a second account by mistake, tell our support team straight away.
Keeping your account safe
Choose a strong password that you use nowhere else, and keep your e-mail address up to date, because every confirmation goes there. Never share your login details, and remember that our team will never ask you for your password.
If you cannot get in
- If you have forgotten your password, use the reset link on the login form and we e-mail your registered address.
- If our confirmation e-mail has not arrived, check your spam folder and then talk to us on live chat.
- If you are locked out after several attempts, wait a short while before you try again.
- If we refused a document, read the reason we gave and send a new photo with every detail readable.
- If your account is closed by a self-exclusion, contact support when the period ends, because we never reactivate automatically.
Frequently asked questions
A valid e-mail address, the details on our form, a username and a password. We assign you an account number.
Yes. We ask for your documents before your first withdrawal.
Your username or e-mail address and the password you chose. One login covers our casino and sportsbook.
No. We allow one account per person, address, IP address, device and payment method.
Use the reset link on the login form and we send an e-mail to your registered address.
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